Blueshift supports Integrated Business Planning, only part of which is system support.
Break-fix support with platinum response times
All packages include Blueshift’s platinum response times. Blueshift support is conducted by the Customer Experience Team including IBP consultants; support is IBP process as well as technical system break-fix in nature.
Installation of new releases
Blueshift provides availability of a new release every two weeks and all support packages include Blueshift driven installation. The silver and gold package include personal webinar training for each release.
Blueshift conduct periodic group based training sessions (classroom and webinars). All support packages include access to this training and our regular User Groups in Australia and New Zealand.
Proactive interface and system health monitoring
For the silver and gold packages, Blueshift offer proactive interface and system health monitoring. Blueshift will automatically log support tickets for interface failures and respond without the need for a client initiated call.
The gold package includes consulting, which can be used for training, IBP consulting, or even acting in an IBP role such as a Demand Planner. This is particularly useful for companies wishing to outsource the role of demand planning to industry experts.
All support packages include ticket reporting, giving clients visibility of what is driving support. Blueshift will also recommend additional training and/or configuration changes from time to time in order to drive continuous improvement.